Notice:- Due to the current unprecedented impact from the COVID 19 virus, our service, prices and operation will be subject to daily change from government guidelines.
Service:- There’s no need for you to attend Ikea. Just provide us with your prepaid Click & Collect order then we will collect & deliver it at your desired day & time.
Click & Collect Delivery Pricing:-
1-10 Items Article Numbers) £60
11-15 Items (Article Numbers) £70
16-20 Items (Article Numbers) £80
21-25 Items (Article Numbers) £90
26-30 Items (Article Numbers) £100
*Same article number in qty of up to 5 is still charged as 1 item
There maybe a +£30 surcharge for same day delivery requests or requested delivery slots between two hours depending on how busy we are.
Floor Handling Fees:-
+£10 inside Lifts
+£10 up to 3rd Floor with Stairs
+£20 to the 4th Floors with Stairs
*Above fees is per 5 runs up stairs & 1 run in lift
Step 1 – Shopping List: Visit the Ikea’s website & create a shopping list, pay for it then choose the option to have it delivered to a London Ikea store.
Step 2 – Place Your Order: Once Ikea has informed you that your order is ready to collect, return back to our website fill in the required details on the booking form and upload your pdf shopping list with your ready to collect confirmation email then click submit.
Step 3 – Await Confirmation Of Order: Once we receive your order we will then process it and email you the total cost for delivery before we proceed further.
Step 4 – Accepting Confirmation Of Order: Once you receive an email from us stating the total cost for delivery you can then instruct us to proceed by responding to the email.
Step 5 – Now Sit Back & Relax: We will then collect & deliver your order at your designated day & time.
Insurance Cover:- We are member’s of Ikea Family that cover all products purchase from Ikea (only) against accidental damage on the way home and during assembly, our membership will be displayed on all receipts. Unfortunately other stores do not offer this insurance so please ensure you check your packaging before accepting delivery to avoid an additional expense for returning your item back to store.
Damaged Packaging On Delivery:- Our drivers carefully select boxes that have no damage to their packaging but if in the unlikely event upon delivery you notice any damage to a box you can open and check the contents is still intact or refuse delivery & request for the item to be replaced for free. Unfortunately we are unable to accept any notifications of damaged packaging or missing items after delivery.
Damaged or Missing Parts After Delivery:- We are aware that flat packed items can sometimes be damaged or have missing parts within the box. If your order was purchased from Ikea and you find any items that are damaged or have missing parts don’t worry just contact Ikea’s Customer Service within 14 days and request a home replacement which is free of charge. If your order was not purchased from Ikea then unfortunately you will need to place another chargeable booking with us where we will purchase and deliver the exact item again to you and return your damaged one back to store for a refund so you only pay the cost of our service and not the cost of the item again.
Area Coverage:- We are able to cover areas within London.
Areas Outside London:- Please call us with the postcodes and we will try and calculate a fixed price.
Arrival Times:- We will do our best to arrive within the time scale stated however, arrival times are estimated and delays are sometimes unavoidable due to traffic on the road and previous jobs where the customer has under estimated the time duration so please always allow extra time for your move in your schedule.
Avoid Delays:- By booking earlier time slots so there are less jobs in front of yours & avoid busy days like Friday, Saturday & Sunday.
Cancellation and Postponement:- You can postpone or cancel your booking within one hour from collection time and there will be no charge. If you postpone or cancel after this time frame you may be charged £40 to cover our first hour. If our driver is running late to your job you are able to cancel and make other arrangements at any time and you will not be charged a cancellation fee.
Compensation/Discounts:- Unfortunately as the service we offer is out of our control and is dependent on the traffic on the road also customers providing the correct estimation time for their job we are unable to offer any Compensation or Discounts due to our driver arriving late.