It means you are hiring a driver & van only and will self-load all your items in & out the van yourself without help.
You will start being charged once the service provider has parked and made contact with you. Charging stops once the last item is inside the destination property.
Our fixed cost services are calculated to cover the maximum time we feel it will take to do a job and will not change regardless if the job takes longer. If you instead wish to book our hourly rate service for your job, you can do so but please bear in mind that you may end up spending more money if there are any traffic jams or other unforeseen circumstances.
You can pay by Cash directly to our driver or by Card or Bank Transfer 24hrs in advance of your booking time.
No, we take bookings on the assumption that you want our service. However, if you are paying by card or bank transfer (not cash) we must process payments prior to your booking date.
No matter which payment method you choose to make payment with, we will always purchase Store orders in cash and give you the original receipt so your Sales Contract & Warranty for your goods still remain with the Store. We also do this in case you later want to return any of the items for a refund, you are able to receive your refund in cash and it is not instead refunded back on to a card that we have used.
No, our chargeable time starts when the driver arrives at your address. We always do our best to arrive on time however, arrival times are estimated as traffic on the roads is beyond our control.
We are able to take bookings same day, but the earlier you book the better the chance of getting the exact time you require.
Yes, our van can carry up to two passengers and this does not affect the cost in any way. If you order two men then only one person can travel in the van. Please be note that our chargeable service to you is to transport your load from your collection address to your delivery address. Customers that wish to come in the van with our driver to follow their load, can do so on the knowledge that this is a ‘courtesy lift’ and we are not charging for this ancillary service.
No, we do not charge customers for the time it takes for the driver/service provider to come to your address or when they return to base. We only charge from the time they arrive at the service address to when they have finished unloading at the destination address.
Yes, all our vans have carpet installed on the flooring to protect unboxed furniture being transported. All vans are also cleaned on a daily basis.
Yes, our driver will provide you with a receipt.
No, unfortunately there is no software available that recognises if you are moving within or through the congestion zone, which means £27.50 will be added to your online quote.
Yes, for additional insurance cover please contact us or your home insurance provider.
Yes, all drivers are insured to cover all the work they carry out.
No sorry, hourly charged jobs are subject to a two hours minimum charge.
You will receive an email confirmation within 24hrs with all the details regarding your booking (please check your spam inbox if nothing is received).
It means you are hiring a 'Working Driver' & Van to help carry your load in & out the van inside your home or office.
It means you are hiring a 'Working Driver + Helper' & Van to help carry your load in & out the van inside your home or office.